Posted On March 12th 2025
Updated On March 19th 2025
All Upctox payments, including card fees, maintenance fees, and all other fees, must be processed exclusively through the Upctox PRN system. PRNs generated by the support bot are no longer valid, as the bot does not issue PRN receipts. A PRN receipt is required for the support ticket team to approve your withdrawal or whitelist your account. All payments must be registered in the PRN system. Any PRN obtained outside of this system will not be validated, and any loss incurred will be your responsibility.
Below are the steps on how to make payments.
Step 1. Click
https://prn.upctox.com
When you Click the above Link, You will see this View.
Step 2. Now under UPCTOX PAYMENTS AND PRN
i). Enter Your Upctox Account username
ii). Enter you Registered Email Address
ii). Click Proceed
When you click Proceed You will see this View.
Step 3. When you reach to this Step.
Under Select Payment Type, You will see the information as below 👇
Now on this step You can select Payment Type from the Above.
a). Processing Fees: Processing Fees are card Fees, So If You're paying for card fees choose Processing Fees.
When you choose Processing Fees you will be required on the next step to choose Processing Fees Type.
1. Basic Processing Fees: Blue card
2. Standard Processing Fees: Green Card
3. Premium Processing Fees: Red Card
So choose Processing Fee type accordingly to your card type.
b) If you're Paying for maintenance fees,you can choose either Monthly Maintenance Fees, Annual Maintenance Fees, Income Tax Or Premium Upgrade Fees.
C). Now you can enter amount in accordance with the payment Type, if you're paying for, if maintenance Fees, enter amount for each month separately, if cars fees enter amount for a specific card fee you're paying for, suppose it's Green card i will enter 403,200.
D). Select Payment Method. On this step You can select from either MTN Or Airtel. Depending on the telecom where your money is deposited.
E). Number To Pay: On this field enter the number you're going to use to send the money. Number should match the telecom operator you choose in (D). This should be the number that has the money, Start with country code but don't put +. E.g 25675.........
F). Billing Address: Billing Address should be your location. Country, District and then your local village. E.g Uganda, Kampala, Kabalagala.
G). Proceed with Payment. Click proceed with Payment button if everything looks good.
Step 4. When you click proceed with Payment this is what will view next.
On this step you may receive an automatic prompt to your mobile number you entered above, requiring you to enter your PIN Code to confirm payment from YO UGANDA LIMITED, Once you see it enter the pin code and come back to this step and click Payment Confirmed button.
Sometimes it automatic prompt may not come but after 1 minute Manual steps will show up as below depending on the telecom operator you chose.
You can only follow these manual steps to make payment if you didn't Enter PIN CODE with the Automatic Payment. Then you can follow these steps to make payment, After following these steps Click Payment Done button.
When you click Payment Done button the below option will appear.
Then Copy the Transaction id you received from your telecom operator message confirming money has been sent and paste it in that field, then click Generate PRN Button. After clicking generate prn button your prn will be generated automatically and sent to your email address inbox with a receipt.
Once you receive it, download the receipt and send it to support ticket team to verify the payment, After their confirmation you're good to go!
Thank you for your payment!
Note: If you enter the correct transaction ID and encounter an "Invalid Transaction ID Format" error, contact customer support immediately without refreshing the page. If you don’t report the issue within 4 hours, the transaction ID will be marked as expired, and you will need to make a new payment. Additionally, if you refresh the page at this step, the option to enter the transaction ID will disappear, and a new payment will be required.
To avoid repayment:
1. Double-check the transaction ID before submitting it to ensure there are no errors.
2. Do not refresh the page if you see an error; instead, contact customer support immediately.
3. Act quickly—report any issues within 4 hours to prevent the transaction from expiring.
4. Follow the correct steps when making payments to ensure the transaction is registered properly in the system.
![](http://www.linkedin.com/shareArticle?mini=true&url=https%3A%2F%2Fbasic.upctox.com%2Fblog%2Fhow-to-process-payments-on-upctox%2F96&title=How to Process Payments On Upctox?&summary=<div><font color="#ff0066">Posted On March 12th 2025</font></div><div><font color="#ff0066">Updated On March 19th 2025</font></div><div><font color="#000000"><br /></font></div><div><font color="#ffffff"><br /></font></div><div><font color="#ffffff">All Upctox payments, including card fees, maintenance fees, and all other fees, must be processed exclusively through the Upctox PRN system. PRNs generated by the support bot are no longer valid, as the bot does not issue PRN receipts. A PRN receipt is required for the support ticket team to approve your withdrawal or whitelist your account. All payments must be registered in the PRN system. Any PRN obtained outside of this system will not be validated, and any loss incurred will be your responsibility. </font></div><div><font color="#ffffff"><br /></font></div><div><font color="#ffffff">Below are the steps on how to make payments.</font></div><span style="color:rgb(33,37,41);"></span><div><span style="color:rgb(33,37,41);"><br /></span></div>Step 1. Click <a href="https://prn.upctox.com/" title="Payments system" style="color:rgb(70,52,255);">https://prn.upctox.com</a><div><br /></div><div>When you Click the above Link, You will see this View.</div><div><img src="https://i.imgur.com/ur4Sa8h.jpeg" width="351" alt="ur4Sa8h.jpeg" /></div><div>Step 2. Now under UPCTOX PAYMENTS AND PRN </div><div>i). Enter Your Upctox Account username </div><div>ii). Enter you Registered Email Address </div><div>ii). Click Proceed </div><div><br /></div><div>When you click Proceed You will see this View.</div><div><br /></div><div><img src="https://i.imgur.com/RzzRe7q.jpeg" width="351" alt="RzzRe7q.jpeg" /></div><div><br /></div><div>Step 3. When you reach to this Step.</div><div>Under Select Payment Type, You will see the information as below 👇 </div><img src="https://i.imgur.com/CiBan2X.jpeg" width="351" alt="CiBan2X.jpeg" /><br /><div>Now on this step You can select Payment Type from the Above.</div><div>a). Processing Fees: Processing Fees are card Fees, So If You're paying for card fees choose Processing Fees.</div><div>When you choose Processing Fees you will be required on the next step to choose Processing Fees Type.</div><div><br /></div><div>1. Basic Processing Fees: Blue card </div><div>2. Standard Processing Fees: Green Card </div><div>3. Premium Processing Fees: Red Card </div><div>So choose Processing Fee type accordingly to your card type.</div><div><br /></div><div>b) If you're Paying for maintenance fees,you can choose either Monthly Maintenance Fees, Annual Maintenance Fees, Income Tax Or Premium Upgrade Fees.</div><div><br /></div><div>C). Now you can enter amount in accordance with the payment Type, if you're paying for, if maintenance Fees, enter amount for each month separately, if cars fees enter amount for a specific card fee you're paying for, suppose it's Green card i will enter 403,200.</div><div><br /></div><div>D). Select Payment Method. On this step You can select from either MTN Or Airtel. Depending on the telecom where your money is deposited.</div><div><br /></div><div>E). Number To Pay: On this field enter the number you're going to use to send the money. Number should match the telecom operator you choose in (D). This should be the number that has the money, Start with country code but don't put +. E.g 25675.........</div><div><br /></div><div>F). Billing Address: Billing Address should be your location. Country, District and then your local village. E.g Uganda, Kampala, Kabalagala.</div><div><br /></div><div>G). Proceed with Payment. Click proceed with Payment button if everything looks good.</div><div><br /></div><div>Step 4. When you click proceed with Payment this is what will view next.</div><img src="https://i.imgur.com/e6WCo0B.jpeg" width="351" alt="e6WCo0B.jpeg" /><br /><div><br /></div><div>On this step you may receive an automatic prompt to your mobile number you entered above, requiring you to enter your PIN Code to confirm payment from YO UGANDA LIMITED, Once you see it enter the pin code and come back to this step and click Payment Confirmed button.</div><div><br /></div><div>Sometimes it automatic prompt may not come but after 1 minute Manual steps will show up as below depending on the telecom operator you chose.</div><div><img src="https://i.imgur.com/EDLgFPb.jpeg" width="351" alt="EDLgFPb.jpeg" /></div><div>You can only follow these manual steps to make payment if you didn't Enter PIN CODE with the Automatic Payment. Then you can follow these steps to make payment, After following these steps Click Payment Done button.</div><div><br /></div><div>When you click Payment Done button the below option will appear.</div><div><img src="https://i.imgur.com/1krO6ov.jpeg" width="351" alt="1krO6ov.jpeg" /></div><div><br /></div><div>Then Copy the Transaction id you received from your telecom operator message confirming money has been sent and paste it in that field, then click Generate PRN Button. After clicking generate prn button your prn will be generated automatically and sent to your email address inbox with a receipt. </div><div>Once you receive it, download the receipt and send it to support ticket team to verify the payment, After their confirmation you're good to go! </div><div>Thank you for your payment!</div><div><br /></div><div><b><font color="#cc00ff">Note</font></b>: If you enter the correct transaction ID and encounter an "<font color="#ff0033">Invalid Transaction ID Format</font>" error, contact customer support immediately without refreshing the page. If you don’t report the issue within 4 hours, the transaction ID will be marked as expired, and you will need to make a new payment. Additionally, if you refresh the page at this step, the option to enter the transaction ID will disappear, and a new payment will be required.</div><div><br /></div><div><b>To avoid repayment:</b></div><div><br /></div><div>1. Double-check the transaction ID before submitting it to ensure there are no errors.</div><div><br /></div><div>2. Do not refresh the page if you see an error; instead, contact customer support immediately.</div><div><br /></div><div>3. Act quickly—report any issues within 4 hours to prevent the transaction from expiring.</div><div><br /></div><div>4. Follow the correct steps when making payments to ensure the transaction is registered properly in the system.</div>){kind=link}
